BUSINESS SKILLS

Business Skills
Training Courses

Management, communication, sales, and professional development courses to build a stronger team.

AVAILABLE COURSES

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Anti Harassment and Bullying

0.1 IACET CEUs Awarded – Duration 32 mins* – $35.00

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Banksman Training

0.1 IACET CEUs Awarded – Duration 40 mins* – $35.00

The course will start by identifying the three main categories of reversing accidents and the crucial role of the banksman. You’ll learn about the role of management in preventing these types of accidents particularly using Safe systems of work and PPE. You’ll get an overview of legislation that applies to banksman activities and also the rules that apply to drivers so they can work safely together. Finally the course covers vehicle safety checks and the hand signals used by banksmen.

Combating Cyber Attacks

Duration 10 mins* – $10.00

Conflict Resolution in the Workplace

0.1 IACET CEUs Awarded – Duration 45 mins* – $35.00

Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.

Customer Service

0.1 IACET CEUs Awarded – Duration 75 mins* – $35.00

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Cyber Security

0.1 IACET CEUs Awarded – Duration 25 mins* – $35.00

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

Cyber Security- An Overview

Duration 10 mins* – $10.00

This micro course will give you an overview of Cyber Security in a bitesize format that should take you no longer than 10 to 15 minutes to complete. The purpose of this course is to introduce you to key concepts relating to Cyber security. This includes an introduction to cyber threat actors, and an overview of reasons they might target you as an individual depending on your role or the sector you work in.

Developing Good Employee Relations

0.1 IACET CEUs Awarded – Duration 45 mins* – $35.00

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

Developing Teamwork

0.1 IACET CEUs Awarded – Duration 30 mins* – $35.00

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Disciplinary Procedures

0.1 IACET CEUs Awarded – Duration 45 mins* – $35.00

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Effective Delegation

0.2 IACET CEUs Awarded – Duration 110 mins* – $35.00

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

Equality, Diversity and Discrimination

0.1 IACET CEUs Awarded – Duration 70 mins* – $35.00

In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

Facebook Advertising

Duration 30 mins* – $10.00

This micro Facebook advertising course looks at advertising, designing and building your ad content and how to test, track and evaluate your ad campaigns using key metrics.

Facebook for Business

0.1 IACET CEUs Awarded – Duration 60 mins* – $35.00

This Facebook for Business course will give you an overview of how to use Facebook to enhance your business offering and online presence. It starts by examining its history and its phenomenal growth. You will learn how to set up and optimise your page and also how you can make your content much more engaging for your followers. It looks at advertising, designing and building your ad content and finally how to test, track and evaluate your ad campaigns using key metrics.

Front Line Manager Skills

0.1 IACET CEUs Awarded – Duration 60 mins* – $35.00

Instagram for Business

0.1 IACET CEUs Awarded – Duration 60 mins* – $35.00

The course covers the history of Instagram to help you understand how it’s become such a powerful tool for generating sales, reaching new audiences and building brand awareness. In addition to this you will learn how to set up an account and build and optimise a Business Profile.

Instagram Marketing Strategies

Duration 10 mins* – $10.00

This micro course explores the essential elements of an effective marketing strategy to maximize the value of your Instagram account. The course also explains how to use hashtags to increase the reach of your account.

Introducing GDPR

0.1 IACET CEUs Awarded – Duration 60 mins* – $35.00

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

Introduction to AI

0.1 IACET CEUs Awarded – Duration 30 mins* – $35.00

Introduction to AI Prompt Engineering

0.1 IACET CEUs Awarded – Duration 45 mins* – $35.00

Introduction to Emotional Intelligence

0.1 IACET CEUs Awarded – Duration 50 mins* – $65.00

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

Introduction to Generative AI

0.1 Duration 35 mins* – $35.00

Leadership Skills

0.2 IACET CEUs Awarded – Duration 90 mins* – $35.00

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role.

LinkedIn for Business

0.1 IACET CEUs Awarded – Duration 60 mins* – $35.00

The course covers the key aspects and business benefits of Linkedin – the world’s most popular professional social networking platform. Linkedin focuses on business connections and growth and has over 800 million members around the world, spanning 200 countries and territories.

Managing Meetings

0.1 IACET CEUs Awarded – Duration 60 mins* – $35.00

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Managing Sickness and Absence

0.1 IACET CEUs Awarded – Duration 30 mins* – $35.00

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

Negotiation

0.1 IACET CEUs Awarded – Duration 46 mins* – $35.00

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Objective Setting

0.1 IACET CEUs Awarded – Duration 30 mins* – $35.00

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Objective Settings - Why goals and objectives are important

IACET CEUs Awarded – Duration 30 mins* – $10.00

This micro course on Objective setting discusses the phases of objectives and the benefits of them to both employers and employees. It also explains how goals and objectives are created.

Performance Management - Successful Performance Management Planning

Duration 10 mins* – $10.00

Performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams. This micro course explains how to successfully plan a performance management programme.

Preparing for a Job Interview

0.1 IACET CEUs Awarded – Duration 20 mins* – $35.00

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

Preparing for a Job Interview - Micro Course

Duration 10 mins* – $10.00

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This micro course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

Presentation Skills

0.1 IACET CEUs Awarded – Duration 55 mins* – $35.00

Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Problem Solving in a Workplace

0.1 IACET CEUs Awarded – Duration 30 mins* – $35.00

This course covers a range of problems that occur in the workplace- and how they can be recognised, controlled and solved.

Project Management

0.2 IACET CEUs Awarded – Duration 90 mins* – $35.00

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

Sales Skills

0.2 IACET CEUs Awarded – Duration 120 mins* – $35.00

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Search Engine Optimisation for Business

0.1 IACET CEUs Awarded – Duration 80 mins* – $149.00

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we’ll explore search engine optimisation ‘SEO’ and how you can use this to drive traffic to your website.

SMART Objectives

Duration 10 mins* – $10.00

This micro course explains what SMART objectives are and why they are important to employers and employees. It discusses the barriers of objective setting and how to overcome them. There are also examples of how SMART objectives can be applied to your working life effectively.

Stress Management

0.1 IACET CEUs Awarded – Duration 30 mins* – $35.00

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

The Principles of Performance Management

0.1 IACET CEUs Awarded – Duration 55 mins* – $35.00

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.

TikTok for Business

Duration 19 mins* – $35.00

This course will give you an overview on the history of TikTok, its user demographics and the three business benefits offered by the platform. It explains how to create a business account post short videos and how you can optimise your profile. It discusses the importance of TikTok advertising campaigns and strategies. Finally the course shows you how analytics can monitor the success of your advertising and insights into effective future campaigns.

Time Management

0.2 IACET CEUs Awarded – Duration 105 mins* – $35.00

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.

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Choose the training your team needs and enroll online, at your own pace.